Support

How can we help?

Send a support request and a coordinator-ops teammate will respond by email. For workspace-specific changes your site administrator may need to be looped in.

Support topics

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Sign-in, password resets, invitations.
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New studies, schedule of assessments, protocol versions.
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CSV uploads, registry imports, duplicates.
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Versioning, replacing a protocol, citation pages.
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Criteria, missing data, sign-off and lock.
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Templates, approvals, reminder failures.
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Cadence, fields, permission scope, export history.
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Roles, site membership, sponsor / CRO viewers.
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Suspicious activity, vulnerability disclosure.
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Anything else — we’ll route it to the right person.

Self-serve

Help center
Resources library
Security overview

Contact

Support: support@trialbridge.co
General: hello@trialbridge.co
Security: security@trialbridge.co
Legal: legal@trialbridge.co